Support Services & Application Maintenance

COMPLETING A PROJECT IS ONLY THE BEGINNING…

You can free up your team to concentrate on other business-critical initiatives by outsourcing your application support and maintenance. BellTech’s maintenance and support teams integrate seamlessly with clients’ development and support practices to ensure a smooth, scalable, and trouble-free application operation.

Why BellTech Infosystem?

Access to a team of experienced engineers
Providing personalized service by knowledgeable support personnel
We guarantee a timely response to all inquiries
Provide flexibility in channel selection (e.g., phone, e-mail, instant messenger, etc.).
Ongoing bug fixes and troubleshooting

Patch deployments and upgrades
Support options at Tiers 1, 2 and 3
Integration of unique client business and support practices
Transfer of knowledge that is smooth and rapid
Ability to support and maintain both modern and legacy applications

Services for application maintenance

MAINTENANCE AND REPAIRS

We identify and correct software design errors, logical and coding errors, bugs, and defects in order to increase the stability of your system, the consistency of software operation, and your customers' satisfaction.

ADVANCED MAINTENANCE

We will assist you in delivering value to stakeholders and improving your market position by developing and deploying new features and adapting your software to meet the changing needs of your business and customers.

MAINTENANCE PERFECT

Our services include re engineering your application to accommodate changing user requirements, enhancing system functionality, and improving the performance and efficiency of your application.

MAINTENANCE PREVENTIVE

Our services ensure that your application is secure and stable, minimize downtime, and improve software maintainability by restructuring and optimizing the code, updating documentation, and performing security audits.

Software Support Services

LEVEL 1(L1)

Filters Help Desk calls and emails, provides basic support, provides real-time troubleshooting (e.g., password resets, break/fix instructions), routes tickets for Level 2 and Level 3 support, and escalates tickets as necessary. L1 will receive outside vendor assistance and maintenance when necessary. The level 1 personnel collect and analyze information about the users' issues in order to determine the best course of action. Level 1 engineers also provide support for configuration solutions that have been previously resolved and documented by Level 2 and Level 3 engineers.

LEVEL 2(L2)

Technical specialists with experience and knowledge who provide assistance to Level 1 personnel with technical problems. In addition to investigating the issues raised, they check for known solutions to complex issues. These engineers are particularly skilled at resolving and preventing issues related to general IT infrastructure (troubleshooting, configuration, and database administration). In addition, they provide support to Level 3 engineers in complex cases. L2 engineers are responsible for handling issues escalated from L1. When necessary, Level 2 will escalate to Level 3.

LEVEL 3(L3)

We have a team of expert Operations and CPE specialists who handle the most complex problems. L3 engineers assist L1 and L2 engineers with complex, multifaceted problems as well as critical issues requiring immediate attention. In addition, they conduct research and develop solutions to new problems.

24×7 System Monitoring

The BellTech team provides 24/7 maintenance, support, and monitoring of your core applications, hardware, and overall system performance to ensure your system is always up and running. In order to prevent server failures, memory overloads, or overloaded workstations, the support team is immediately alerted when your system crosses the defined thresholds.